Full List of Amazon SOPs

We are continually building our list of SOPs and keeping them up-to-date with any changes to Amazon Seller Central.

Here's a full list of the 300+ Amazon USA processes and procedures we are documenting for you!

AMAZON SELLER CENTRAL USA

Product Listing

Submit New Listing
- Determine Listing Type
- Get Product Barcode
- Apply for GTIN exception (If applicable)
- Get Product Details
- Create Basic Listing
- Update Product Listing
  - Edit Detailed Listing Information
  - Edit Product Certifications
  - Edit A+ Listing Content
  - Edit Listing Images
  - Edit Listing Video
  - Edit Product Variation

Add Product Variation
- Edit Product Variation

Update Existing Listing
- Review Listing Quality Dashboard
- Review competitor listings
- Review keyword volume data
- Download Search Term Report
- Determine updates
- Update Product Listing
- Reset or Refresh a Listing

Review Pricing
- Review Pricing Health Report
- Update Product Listing
- Create Promotion: Sale
- Create Promotion: Advertising

Temporarily Pause Listing
- Pause Product Listing
- Reactivate Product Listing

Delete Product Listing
- Edit product return settings
- Remove Amazon Inventory
- Delete Product Listing

Promotions

Create Promotion: PPC Advertising
- Review PPC Settings
  - Review existing PPC Campaign
  - Review competitor listings
  - Review keyword volume data
  - Download Search Term Report
  - Determine updates
- Setup or Edit PPC Campaign
  - Setup Auto PPC Campaign
  - Setup Keyword PPC Campaign
  - Setup Product PPC Campaign
  - Setup Sponsored Brands Campaign
  - Edit existing PPC Campaign

Create Promotion: Sale
- Review product cost metrics
- Determine Sale Price
- Monitor Key Retail Sales Dates
- Determine Sale Dates
- Update Product Sale Price

Create Promotion: Virtual Bundle
- Create Virtual Bundle

Discount Codes and Coupons
- Setup one-time coupon code
- Setup multi-buy discount
- Setup coupon campaign
- Setup Free shipping
- Setup Percentage off
- Setup Social media promo code
- Enrol in Vine
- Create deals
- Create Prime exclusive discounts

Brand Registry
- Apply for Brand Registry
- Add A+ content to listing

Monitor Key Retail Sales Dates
- Maintain calendar of National Holidays
- Maintain calendar of key Retail Dates
- Develop Annual Sales and Promotions Plan

Enhance Product Reviews
- Enroll In Early Reviewer Program
- Send Review Request
- Restore Removed Reviews

Inventory Management

Monitor Inventory Performance
- Review Inventory Performance Index
- Improve Inventory Performance
- Resolve Excess Inventory
  - Promotion: Sale
  - Promotion: Advertise
  - Update Listing
  - Remove Excess
- Improve FBA Sell Through
  - Promotion: Sale
  - Promotion: Advertise
  - Update Listing
- Remove Stranded Inventory
- Improve FBA In Stock Rate
  - Add Weekly Reminder
  - Maintain Inventory Levels

Maintain FBA Inventory Volumes
- Determine Inventory to Send
  - Check FBA Inventory Levels
  - View Recommended Inventory to send
  - Check Allowed Inventory
  - Check Sales Velocity
  - Check Inventory Performance Score
- Replenish 3PL Inventory
  - Check available Supplier Inventory
  - Order from Supplier
  - Shipment to 3PL
- Send Inventory to Amazon
  - Get Shipment Ready Date from 3PL
  - Decide Shipment Type
  - Case Packed Shipment
    - Create Shipping Plan - Case Packed
    - Create LTL Shipment
    - Create SPD Shipment
  - Individual Units Shipment
    - Create Shipping Plan - Individual Units
    - Create LTL Shipment
    - Create SPD Shipment
  - Prepare Shipment for Sending
- Monitor Shipping Queue

Manage Amazon Shipments
- Check Shipment Progress
- Review Inbound Performance Report
- Reconcile Shipment
- Inventory Audit

Create Manual Order
- Send Fulfillment Order
- Create Hold Order

Remove FBA Inventory
- Request Inventory Removal Order
- Submit Disposal Order

Inventory Setup
- Change Returned Inventory Settings
- Setup Inventory Replenishment Alert
- Allow Supplier Access to Shipping Plans

Reports and Performance

Daily Tasks
- Daily and Weekly Tasks
  - Daily Task Checklist
  - Weekly Task Checklist
  - Review and Prioritize Issues
- Monthly Tasks
  - Monthly Task Checklist
  - Develop Monthly Plan
  - Monitor and Track Sales Locations
  - Inventory Audit
- 6-Monthly Tasks
  - 6-Monthly Task Checklist
  - Review Seller Central Login Access
  - Review Half Yearly Performance
  - Develop or Review Annual Growth Plan
  - Develop or Review Annual Marketing Plan
  - Develop or Review Annual Sales and Promotions Plan
  - Develop or Review Annual Product Expansion Plan

Troubleshooting
- Contacting Seller Support (Case)
- Contacting Seller Support (Phone)
- Resolve Seller Central Access Issues
- Resolve Account Suspension
- Resolve Product Listing Suspension
- Resolve Negative Reviews

Monitor Sales Performance
- Find FBA Order Details
- Review FBA Order Report
- Review Buy Box Performance
- Review BSR Performance
- Monitor Competitor Pricing
- Monitor Sales Volumes Per Day
- Monitor Sales Volumes Per Month
- Download Search Term Report
- Monitor and Track Sales Locations
  - Update SellerMaps Map

Monitor Profitability
- Review Sales Performance
- Review Product Costings
- Calculate Product Profitability

Monitor Issues
- Review Non Conformance Report
- Review Inactive Listings Report
- Review Hazmat Goods Status Report
- Review Canceled Listings Report
- Review Returns Report

Review Operations
- Customer Service Master Checklist
- Review and Audit Reimbursements

Customer Service

Manage Communications
- Respond to Question on Product Listing
- Respond to Question via Message
  - Respond to Product Complaint
  - Respond to Excessive Emails Complaint
  - Respond to Item not Received
  - Respond to Product arrived damaged
  - Respond to positive feedback
  - Respond to bulk discount request
  - Initial Response if extended enquiry

Manage Orders
- Find FBA Order Details
- Refund Customer Order
- Send Replacement Order
  - Customer Service message
  - Track Refunds and Replacements

Manage Reviews
- Product Reviews
  - Monitor Customer Reviews
  - Restore Removed Product Reviews
- Seller Reviews
  - Monitor Seller Feedback
  - Respond to Seller Feedback

Customer Service Setup
- Setup Customer Communications Template
- Checklist of Customer Comms Templates

Account Maintenance

One Time Settings
- Update Tax Information
  - Update Tax Information - US Individual
  - Update Tax Information - US Business
  - Update Tax Information - Non-US Individual
  - Update Tax Information - Non-US Business
- Change Automated Removal Settings
  - Disable Automated Inventory Removal
  - Enable Automated Inventory Removal
- Change Returned Inventory Settings
- Setup Remote Fulfilment
- Setup Global Accounts

Regular Maintenance
- Setup Inventory Replenishment Alerts
- Customer Service Setup
- Going on Vacation
- Notification Preferences
  - Change Notification Options
  - Change Notification Contacts
- Seller Account Settings
  - Update Your Seller Profile
  - Manage Global Accounts
  - Manage Your Services
- User Permissions
  - Add New Login for Seller Central
  - Allow Supplier Access to Shipping Plans
  - Revoke Access to Seller Central
  - Manage Your Apps
- Payment Information
  - Edit Payment Bank Account Details
  - Edit Credit Card Details
  - Edit Invoiced Order Payment Settings
  - Edit Charge Methods for Advertising

Infrequent Tasks
- Login Settings
  - Change Account Display Name
  - Change Account Email
  - Change Mobile Phone Number
  - Change Account Password
  - Enable Two Step Verification
  - Disable Two Step Verification
- Business Information
  - Change Business Address
  - Change Official Registered Address
  - Change Language for Feed Processing Report
  - Change Legal Entity
  - Change Merchant Token
  - Change Account Display Name
  - Downgrade Professional Seller Account
- Shipping and Returns Information
  - Change Return Address
  - Update International Returns Providers
  - Change General Shipping Settings
  - Change Shipping Templates
  - Change Buy Shipping Preferences
- Tax Information
  - Change Tax Information
  - Change VAT Information
  - Change RFC ID
- Returns Settings
  - Change General Return Settings
  - Change Returnless Refund Settings
  - Change Return Address
  - Change Return Attribute Overrides
- Your Info & Policies
- Apps & Services
  - Transfer Seller Central Account
  - Rename Seller Central Account
  - Close Seller Central Account

Financials

Review Transactions
- Review Amazon Payments
- Monitor Bank Payments Received
- Review Transaction Summary Report
- Review Advertising Spend Report

Review Reimbursements
- Review Product Returns Report
- Review Reimbursed Transactions Report
- Follow up reconciliation discrepancies

Review Fees
- Review Inventory Storage Overage Fees
- Review Monthly Storage Fees
- Review Long-Term Storage Fees

Audit Inventory Volumes
- Amazon Inventory
  - Sales
  - Returns
  - Disposals
- 3PL and Supplier Inventory

Financials Setup
- Edit Listing for Financial Tags
- Setup Tax Details
- Edit Payment Bank Account details
- Edit Credit Card details